Support

MirroCool, a very smart mirror, uses Facial Recognition technology (FGR) and performs a faceprint for each registered household users. Think of a Faceprint as a digital scan of a human face, used for identifying individuals from the unique characteristics of the facial structure. FGR works by creating a unique faceprint comparing 70 different facial features to understand their intentions.

With FGR. Each faceprint is associated with designated account. The MirroCool takes a photo of the person standing in front of it with its HD camera. Once the photo is taken, the smart mirror reads it, creates a temporary faceprint and finally matches it up with a registered users. 

Create an account with the MirroCloud app. Download the app from the AppStore or Google Play.  
 

No there are no limits. A device may have as many registered users as desired.

Yep. You can easily turn it off. So easy. 

The camera is turned off only in "Privacy" mode. In this case, the user can activate his profile through the mobile app.

And who said mirror has to be in the bathroom? It doesn’t. You may place it in your hallway, boudoir or living room. You pick where you want the Smart Mirror to be located and where it will help you the most to increase your productivity.

Also, you may easily turn off the Mirror if you are concerned that it will photograph you in various stages of undressing (it won’t!).
 

Your privacy is protected since any photos that are uploaded goes to MirroCloud, our secure and protected server.
To secure connection between MirroCloud and mirror device we are using two way ssl certificate based muthual authentication.

Of course, MirroCool will be able to because even with identical twins they are facial differences. FGR takes a faceprint that is unique to each individual. 

To take a selfie, the MirroCool has to recognize at least one registered user. Unregistered individuals will not be able to take a selfie with the device.  When MirroCool identifies more than one face in front of the camera, it selects the one that is in the center of the view field and is closest to the device. The smart mirror takes a faceprint of that person and tries to match it to a registered user. Therefore, it is important that when taking a group shot, a designated user positions himself in the center and the closest to the device.

For now, we are offering up to 5GB. If there’s a need to increase the storage, we will eventually make it available.
 

At this time, the smart device features are available in English, Spanish, French, German and Polish. As we expand, the language selection will increase.
 

MirroCool is waterproof with an IP rating of 65. The device is is protected against:

• Dust tight;
• No ingress of dust; complete protection against contact;
• Water jets water projected by a nozzle (6.3mm).
   

Yes.

We will ship internationally. To some countries, additional shipping costs may apply as well as the customs fees. 

Yes, MirroCool Smart Mirror has moisture-proof housing. There aren't any ports such as USB, Ethernet or microphone that's why the vapor does not penetrate to the electronics located inside the case. It has IP65 certification.

Mirrocool without frame has a thickness of about 1.5cm, while the frame's thickness is 2.5cm.

At this stage, MirroCool Smart Mirror comes in 1 standard size: Dimensions:  60cm x 80cm.

Weight: 6kg (13,2 lbs)

At this stage, MirroCool is offered in two finishes:

• without a frame (Bathrooms - IP65 water resistant certified)
• with an aluminum frame, four color choices - silver, gold, black and white (Hallway)
   

You can reach our tech support via the contact form  on our company site, select Support from from the pull-down menu. As we start shipping the devices, a  live chat will be added and a customer service ticket system.